At DocxNinja, we strive to provide exceptional service and ensure customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued for our premium services.

1. General Refund Policy

Free Tier: As the free tier does not involve payment, refunds do not apply to free accounts.

Premium Subscriptions: Refunds for premium subscriptions are handled on a case-by-case basis and are subject to the conditions outlined in this policy.

2. Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

2.1 Technical Issues

• The service fails to function as described due to technical problems on our end
• You are unable to access the service despite multiple attempts and support assistance
• Critical features are unavailable for an extended period

2.2 Billing Errors

• You were charged incorrectly or multiple times for the same transaction
• Unauthorized charges appear on your account

2.3 Service Not as Described

• The service significantly differs from what was advertised at the time of purchase

3. Non-Refundable Circumstances

Refunds will NOT be issued in the following situations:

• Change of Mind: You simply decided you no longer want to use the service
• User Error: You uploaded incorrect or incompatible files
• Accuracy Issues: Minor inaccuracies in extracted data that can be manually corrected
• Partial Usage: You have already used a significant portion of your allocated credits or pages
• Violation of Terms: Your account was terminated due to violation of our Terms & Conditions
• Third-Party Issues: Problems caused by your internet connection, device, or browser
• After Refund Window: Refund requests made more than 30 days after purchase

4. Refund Request Process

To request a refund, please follow these steps:

5. Partial Refunds

In certain situations, partial refunds may be issued:

• You have used some but not all of your allocated credits
• The issue occurred partway through your subscription period
• A pro-rated refund is deemed appropriate based on usage

6. Subscription Cancellations

Cancellation Policy: You may cancel your subscription at any time from your account settings. Cancellations will take effect at the end of your current billing cycle.

No Refund on Cancellation: Canceling your subscription does not automatically entitle you to a refund for the current billing period. You will retain access to premium features until the end of the paid period.

7. Processing Time

Once a refund is approved:

• Refunds are processed within 7-10 business days
• The time it takes for the refund to appear in your account depends on your payment provider
• Credit card refunds may take 5-10 business days to appear on your statement

8. Chargebacks

If you initiate a chargeback with your payment provider without first contacting us:

• Your account will be immediately suspended
• We reserve the right to dispute the chargeback with evidence of service delivery
• Future access to our Services may be restricted

Important: Please contact us directly before initiating a chargeback. We are committed to resolving issues fairly and promptly.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

10. Contact Information

For questions about this Refund Policy or to request a refund, please contact us: