DocxNinja ("Company," "we," "us," or "our") respects your privacy and is committed to protecting it. This policy explains what information we collect, how we use it, and your choices regarding your data when you use DocxNinja (the "Product") and our related services (the "Services"), including our website.

1. Information Collection

We collect information you provide directly when using our Services:

• Personal Information: Name, email address, phone number, and location when you create an account or contact us.
• Document Data: Bank statements and other documents you upload for processing. We extract data from these documents to provide our Services.
• Usage Data: Information about how you interact with our Services, including pages visited, features used, and time spent.
• Device Information: IP address, browser type, operating system, and device identifiers.

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our bank statement extraction services
• To process your uploaded documents and extract structured data
• To communicate with you about your account, updates, and support requests
• To monitor and analyze usage patterns to enhance user experience
• To detect, prevent, and address technical issues and fraudulent activity
• To comply with legal obligations and enforce our Terms & Conditions

3. Data Storage and Security

Temporary Storage: Your uploaded documents are processed in real-time and are not stored permanently on our servers. Once processing is complete, the documents are deleted.

Extracted Data: The structured data extracted from your documents may be temporarily stored to allow you to download results, but is deleted after a reasonable period.

Security Measures: We implement industry-standard encryption and security protocols to protect your data during transmission and processing. However, no method of transmission over the internet is 100% secure.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With third-party vendors who help us operate our Services (e.g., cloud hosting, AI processing). These providers are bound by confidentiality agreements.
• Legal Requirements: When required by law, court order, or government request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
• With Your Consent: When you explicitly authorize us to share your information.

5. Your Rights and Choices

You have the following rights regarding your data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal obligations.
• Data Portability: Request a copy of your data in a machine-readable format.
• Opt-Out: Unsubscribe from marketing communications at any time.

To exercise these rights, please contact us at support@docxninja.com.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and personalize content. You can manage cookie preferences through your browser settings.

7. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

8. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in compliance with applicable laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our Services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: